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Anonymous
Posts: 0

Personal hotspot

I’m trying to turn on my personal hotspot on my iPhone but it redirects me to the o2 website I says I need to set it up. I’m on a pay monthly contract so I can’t figure out what the issue is.
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Posts: 98,285
Topics: 545
Solutions: 12,351
Registered: ‎04-04-2012

Re: Personal hotspot

We've had about 3 or 4 people asking the same question recently so there may be a system issue.
Probably worth you calling customer services on 202 to get your account checked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 12: Nimble
Posts: 318
Registered: ‎15-12-2014

Re: Personal hotspot

[ Edited ]

This is an odd one. To set up your personal hotspot it should be merely a case of switching it on in WiFi settings. Once you do this it automatically turns off the WiFi connection your Iphone has to your local router and connects to 4G/3G. 

There would be no reason for your device to flag up this message. I've just tried mine and its working fine(Iphone 7Plus) 

Have you got WiFi calling switched on?

 

Try turning it off and then switch on your hotspot.

 

If this doesnt works its a deep and meaningful convo with C.S Im affraid

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Posts: 79,610
Topics: 569
Solutions: 3,755
Registered: ‎04-01-2009

Re: Personal hotspot

There seems to have been a few customers with this problem on the community. Maybe you should speak to customer service if it isn't a settings issue

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Posts: 98,285
Topics: 545
Solutions: 12,351
Registered: ‎04-04-2012

Re: Personal hotspot

Yes, there have been a few.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 1
Registered: ‎25-05-2014

Re: Personal hotspot

I had the same problem when I bought Iphone X from Apple. I then had a chat with O2 guru and they told me that Iphone bolt on was not enabled on my contract.

 

So, if you have this issue then just talk to O2 and ask them to enable Iphone bolt on.

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Posts: 98,285
Topics: 545
Solutions: 12,351
Registered: ‎04-04-2012

Re: Personal hotspot

That is the most common cause, for sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)