Payments

[Kc2019]

Can someone please help me, my bill date is 7th of the month and my current balance is £0.00. However I have received an email today and have had all my incoming, outgoing and texts suspended as I have spent more then I normally would apparently and unless I pay the full balance which I presume is for my next bill plus the extras my phone won’t be reconnected. I don’t understand how this can be when 1. It’s not my bill date, 2. I don’t have a spend cap abs 3. It states my balance owed is £0.00 

[MI5 · Accepted solution]

@Kc2019 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am