cancel
Showing results for 
Search instead for 
Did you mean: 

Payments

Jasmine1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Usually o2 takes payment on the 7th of every month via direct debit, but this month they havent taken anything please can someone tell me why? Thankyou x
Message 1 of 17
1,289 Views
16 REPLIES 16

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
Yours is not the first report we have of this.
Call customer services tomorrow first thing (think they open about 8am) and use ANY option to get through so that you can make them aware.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 17
999 Views

Dawn19
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Me too mine was due on the 1st May ... so you have cut me off ??? I’ve paid now but why was the Direct Debit not taken ?
Message 3 of 17
995 Views

Cleoriff
Level 94: Supreme
  • 122351 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Still happening then!

More than a few now.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 17
992 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Cleoriff
Level 94: Supreme
  • 122351 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

My husbands payment was due today. I've checked our bank. Not been taken. Tick Tock!!

Veritas Numquam Perit

Girl in a jacket
Message 6 of 17
977 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

This is really unacceptable, and not so much as a simple explanation or apology from O2. @Martin-O2@Marjo@Chris_K this needs to be addressed.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 17
974 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@Cleoriff wrote:

My husbands payment was due today. I've checked our bank. Not been taken. Tick Tock!!


Bank holiday innit.....innocent

Message 8 of 17
969 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

The other posters in this thread were supposed to have their payments debited on the 1st and the 7th respectively. Nothing to do with the Bank Holiday @jonsie.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 9 of 17
962 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered: