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Payments

Jasmine1
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Usually o2 takes payment on the 7th of every month via direct debit, but this month they havent taken anything please can someone tell me why? Thankyou x
Message 1 of 17
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gmarkj
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Yours is not the first report we have of this.
Call customer services tomorrow first thing (think they open about 8am) and use ANY option to get through so that you can make them aware.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 17
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Dawn19
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Me too mine was due on the 1st May ... so you have cut me off ??? I’ve paid now but why was the Direct Debit not taken ?
Message 3 of 17
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Cleoriff
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Still happening then!

More than a few now.

*The Game Is On*

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Message 4 of 17
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jonsie
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Message 5 of 17
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Cleoriff
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My husbands payment was due today. I've checked our bank. Not been taken. Tick Tock!!

*The Game Is On*

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Message 6 of 17
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Bambino
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This is really unacceptable, and not so much as a simple explanation or apology from O2. @Martin-O2@Marjo@Chris_K this needs to be addressed.

I DO NOT WORK FOR O2



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Message 7 of 17
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jonsie
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@Cleoriff wrote:

My husbands payment was due today. I've checked our bank. Not been taken. Tick Tock!!


Bank holiday innit.....innocent

Message 8 of 17
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Bambino
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The other posters in this thread were supposed to have their payments debited on the 1st and the 7th respectively. Nothing to do with the Bank Holiday @jonsie.

I DO NOT WORK FOR O2



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Message 9 of 17
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jonsie
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