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Payment

Oscar07
Level 1: Joiner
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I have paid my bill twice this month. Direct debit as well as online payment (hadn’t realise direct debit sorted

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Oscar07
Level 1: Joiner
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I need a refund on a payment

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Enlli
Level 66: Unequalled
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Registered:

The normal procedure is for the balance being used against the next month's payment

Otherwise 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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