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PhilipH
Level 1: Joiner
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Why am I still being charged? I've said to cancel all my bills / services and I'm still being charged, I've left o2 for a couple of months now, and you're still charging me. I'm even being charged air time for a tablet which I wasn't told there'd be air time with it, I was just told it was going to be just the tablet itself, which has been paid off months ago, why are yous still charging me?

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MI5
Level 94: Supreme
  • 151817 Posts
  • 650 Topics
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Registered:

@PhilipH 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151817 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@PhilipH 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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