Payment

[livvy02]

Hello, 

for some reason a few months back my payment did not go through, however i thought this was going to get retaken but did not and due to personal issues the letters from yourselfs was not recieved to me. I did speak to an lady over the phone and bought my account back up to date and everything went back to normal. However, im still recieving letters saying i owe full amount? and also i checked my account as iv noticed you not gone to take payment again... and it now saying -£70? can this please be resolved.

[gmarkj · Accepted solution]

This is not o2 customer services @livvy02 , this is a community of o2 customers.

Sounds like you need to get in touch with the payment management team. To do this, either call them on 0800 902 0217 or message them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)