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Dhp1963
Level 1: Joiner
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Hi. I recently took out a new contract and it was agreed that my £20 contract would be reduced to £16 as given a £4 loyalty discount.  However I notice this deduction has not been applied

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gmarkj
Level 67: Unsung hero
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Check this guide and see if it helps @Dhp1963 

Guide: Where is my discount or Extra Data? 

If it does not, then we need some more details - like who did you get the contract with (o2 or a 3rd party), did you visit a shop or get a call - before we can help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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gmarkj
Level 67: Unsung hero
  • 12977 Posts
  • 95 Topics
  • 1177 Solutions
Registered:

Check this guide and see if it helps @Dhp1963 

Guide: Where is my discount or Extra Data? 

If it does not, then we need some more details - like who did you get the contract with (o2 or a 3rd party), did you visit a shop or get a call - before we can help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Dhp1963 

Check your bolt ons Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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