Payment

[Misty3]

Hi if I don’t pay my airtime will my phone be blocked even if I pay for my devices 

[Cleoriff · Accepted solution]

@Misty3 

You signed up to a contract and you need to pay all of it. This is what you signed up to.

If you are having difficulties you need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am