You will need to get in touch with o2 customer services @Laura44 - this is a community of o2 customers so we can't help with that.
You can call them on 202 from your mobile, or 0344 809 0202 from another phone.
Alternatively you can message them on social media if that works best for you:
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
