Payment

[Fb-91]

Hi I have paid my airtime bill as well as the  overdue bill and still says I need to make a payment  why is this thanks 😊 

[pgn · Accepted solution]

This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is around 8:15 am. 

Or use the links just below this post to get help from the O2 Social Media Team, @Fb-91 - good luck!