This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Payment

Go to solution
NevaehHull
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-10-2021 10:06

on ‎08-10-2021 10:06

I’m trying to pay my bills on my account but every time I put in my details and pay, the screen goes blank and I have to refresh the page which makes me do it all over again. How can I pay my bill?

Message 1 of 3
258 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to TheNed
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎08-10-2021 13:28

on ‎08-10-2021 13:28

@NevaehHull @TheNed 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 3
241 Views
0 Kudos
2 REPLIES 2

Go to solution
TheNed
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-10-2021 10:30

on ‎08-10-2021 10:30

I am having the same problem trying to pay my bill 

Message 2 of 3
250 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to TheNed
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎08-10-2021 13:28

on ‎08-10-2021 13:28

@NevaehHull @TheNed 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
242 Views
0 Kudos
Top Kudoed Authors
View All
Top