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Level 1: Joiner
Posts: 1
Registered: ‎23-01-2020

Payment

Hi, I would like to cancel my direct debit and I would like to pay by card from now on, is it possible?
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Posts: 92,991
Topics: 541
Solutions: 11,953
Registered: ‎04-04-2012

Re: Payment

@Biagio 

Be advised that a direct debit is the preferred way to pay and the responsibility will be on you to make payments on time, but if you wish to cancel, you need to contact your bank to end it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 74,501
Topics: 558
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Registered: ‎04-01-2009

Re: Payment

You can do it using online banking but be aware that O2 will disconnect the phone for any payment not made within  couple of days of the due date. There would be a reconnection/late fee and it could be another couple of days before your phone can be used again. There is nothing wrong with making card payments as long as you don't forget.