Payment

[LukeGamblin]

I have paid my bill and it still says I’m overdue

[Bambino]

@LukeGamblin When did you pay your bill? It can take a day or two for the system to update and process your payment. If your service was disconnected you will also need to speak to customer service to reinstate it: Guide: Coronavirus Community Help and Support 

I will also tag the O2 online account advisors who will be on in the morning and can look into this for you. @O2Lisa or @O2Daniel can you please assist?

[O2Lisa]

Good morning

Thanks for the tag @Bambino, I'll message you privately @LukeGamblin and we can look in to this for you

[Tiggerinbrayton]

I have no idea what is going on with my bill. Despite no way of talking to some one and I managed to email they said no more money would come out of the account yet again money has. Was promised refund last month and it was wrong amount. O have no idea what is going on anymore

[MI5]

@Tiggerinbrayton 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Tiggerinbrayton]

thank you so much but it didnt work. just said bye thanks for calling o2. i honestly cannot believe how difficult it is to talk to a person!

[MI5]

You need to keep trying @Tiggerinbrayton 

8.00am when they open is the best time to get through.

[Bambino]

Thank you for looking into the OP's issue @O2Lisa. Can you also contact @Tiggerinbrayton who came in to this thread?

[O2Lisa]

Yes of course @Bambino, I'll message you privately now @Tiggerinbrayton