Payment

[Savanna]

How do I change the date my payments come out of my account?

[madasaf1sh · Accepted solution]

@Savanna

You will need to contact Customer Services

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@Savanna 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Savanna]

Is there a way I can change the date of my payment without calling as my microphone isn’t working at the moment

[MI5]

@Savanna 

Unfortunately not.

Only customer service can do it and live chat is non existent these days.

You can use any phone to call the numbers here for free Guide: Coronavirus Community Help and Support