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Joel20
Level 1: Joiner
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on ‎19-09-2020 12:02

on ‎19-09-2020 12:02

Bought a new contract with o2 first payment being 45 pounds and all other payments being 35 they have tried to take 70 pounds out my account and after speak to an advisor they said to cancel the direct debit and to pay the 45 when I get paid have tried to call them but it will not let me and there still trying to charge me 70 pounds
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MI5
Level 94: Supreme
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on ‎19-09-2020 12:13

on ‎19-09-2020 12:13

@Joel20 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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