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Debbie1
Level 1: Joiner
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2 payments have come out of my bank account for 1 months airtime balance On my o2 account! Will this automatically be refunded as been trying for 3 days now to speak to someone from o2
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madasaf1sh
Level 76: Forum Legend
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@Debbie1

Do you also have a device plan? as if so 2 direct debits do come out.

If it is a genuine mistake, contact your bank and request a refund under the Direct Debit Guarantee, and they should reverse the incorrect Direct Debit.

Otherwise you will need to persevere with Customer Services
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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