Payment

[Smair]

Hi want to know what 02 is doing to help people whose wages have been delayed due to the coronavirus as my bill was due 2 days ago and due to wages being delayed been unable to pay and within a.day 02 on the phone chasing payment

[Cleoriff]

Hi @Smair 

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

[MI5]

@Smair 

You need to call the payment team to discuss 

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Smair]

But how will that work as she is constantly working at the moment as is a carer and unable to call during these times

[Cleoriff]

@Smair 

It's the only option unless she tries for customer services who are open later but far busier.