Payment

[Toni1]

Hi, I made a payment towards my latest bill, using my o2 app, a couple of days before the bill was actually due. But today, the day it is due, the full amount was taken from my account, by direct debit, even though I paid some towards it already. Will I be able to get this refunded? 

Thanks

[Cleoriff · Accepted solution]

Hi @Toni1

You could try by ringing customer services though I doubt it https://www.o2.co.uk/contactus

You need to make any extra payment at leat a week before any direct debit is paid otherwise the system has no time to catch up.

Best of luck

[MI5]

Unless you are desperate for the money, just leave it as a credit on your account which will mean less will be taken by direct debit next month.

[Cleoriff]

Though I would still contact CS either way @Toni1. Otherwise they may think you have just made an extra payment (which anyone can do at any time)

[Toni1]

I will get in contact with them. It was because, when my o2 app showed the amount I had to pay, I made half the payment, then the app showed what was left to pay today, but they still took the full amount. Bit annoying?!

[Cleoriff]

They are open now @Toni1

You may get through quickly if you try now.

As I said before, best of luck with it

[MI5]

It will be time for next months payment by the time they refunded your bank account anyway......

[Marjo]

Hi @Toni1, let us know how it goes with Customer Service - we'd love to hear how you're getting on with this.