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Payment was taken but my contract was declined

Oliverrobson
Level 1: Joiner
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Hi there I recently tried to get a contact with for the Samsung a12 it had taken the upfront payment will but the application was declined will the funds be credited back in 

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TallTrees
Level 41: Prodigal
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Hi @Oliverrobson 

Welcome to the o2 Community forum 

You will receive your payment back

If you are concerned these are contact numbers for customer services 

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 41: Prodigal
  • 7856 Posts
  • 69 Topics
  • 139 Solutions
Registered:

Hi @Oliverrobson 

Welcome to the o2 Community forum 

You will receive your payment back

If you are concerned these are contact numbers for customer services 

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 56: Guvnor
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@Oliverrobson 

 

Your bank will credit the funds back in 5-10 days as this is the time the banks take to process failed debit/credit card transactions. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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