Payment problems

[Fusiliersully48]

Hi, I upgraded my contract last month from O2 to Vodafone as my Contract with you had ended. I’m wondering why I have a bill come through for £29.55 when the phone and sim are now useless and I paid for my last months bill aswell as my Vodafone bill. Can you help me with this problem please as I can’t afford multiple contracts I don’t understand why I’m still being billed the contract has ended and I’ve changed providers.

Thanks 

[Bambino · Accepted solution]

@Fusiliersully48 The amount you were charged was probably what was still remaining on your O2 account when you cancelled it. That's most likely your final bill. You can check with customer service: Guide: Coronavirus Community Help and Support The phone you had isn't useless. It's most likely unlocked, so you

could sell it or recycle it. CEX is a good place to look.

[TallTrees]

Hi @Fusiliersully48 

Welcome to the o2 Community forum 

We are a customer Community not o2 customer services and don't have access to accounts 

You will need to contact O2 customer services 

Help with this :-

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Good luck and best wishes