Solved: Payment on bill

Miller · ‎01-02-2018

I've a contract phone for my daughter and it was supposed to be on a fixed contract but she has been charged for a number. I was told this would never happen?

Cleoriff · ‎01-02-2018

Hi @Miller What number was it?....Was she charged for sending a text message which converted to a MMS...

Have a look here https://community.o2.co.uk/t5/How-to-guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

It could have been a premium rate number https://community.o2.co.uk/t5/How-to-guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Check the charges via My O2 http://www.o2.co.uk/myo2

If you have concerns about the charges you may have to call customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-02-2018

Hi @Miller What number was it?....Was she charged for sending a text message which converted to a MMS...

Have a look here https://community.o2.co.uk/t5/How-to-guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

It could have been a premium rate number https://community.o2.co.uk/t5/How-to-guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Check the charges via My O2 http://www.o2.co.uk/myo2

If you have concerns about the charges you may have to call customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎01-02-2018

This link explains which numbers are not included in the tariff allowances and should not be called if you want to avoid additional charges
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎02-02-2018

Hey @Miller did you find the above advice useful?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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