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Level 1: Joiner
Posts: 3
Registered: ‎01-02-2018
Accepted Solution

Payment on bill

I've a contract phone for my daughter and it was supposed to be on a fixed contract but she has been charged for a number. I was told this would never happen?
Posts: 66,997
Topics: 662
Registered: ‎14-01-2013

Re: Payment on bill

[ Edited ]

Hi @Miller What number was it?....Was she charged for sending a text message which converted to a MMS...

Have a look here https://community.o2.co.uk/t5/How-to-guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

It could have been a premium rate number https://community.o2.co.uk/t5/How-to-guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Check the charges via My O2 http://www.o2.co.uk/myo2

If you have concerns about the charges you may have to call customer services https://www.o2.co.uk/contactus

*The Game Is On*

Posts: 85,711
Topics: 522
Solutions: 10,695
Registered: ‎04-04-2012

Re: Payment on bill

This link explains which numbers are not included in the tariff allowances and should not be called if you want to avoid additional charges
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 5,424
Registered: ‎18-02-2016

Re: Payment on bill

Hey @Miller did you find the above advice useful? 

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