Payment not registering

Grey · ‎07-06-2020

So I paid my Phone bill last Friday and even though both payments went through on my bank transactions on myO2 it say my airtime bill hasn’t been paid, how can I fix this as I can’t contact anyone from O2

madasaf1sh · ‎07-06-2020

@Grey

If you paid by Credit or Debit card, then contact o2 Customer Services

If paid by Bank Transfer, it can take 7 days for the payments to be credited to your account

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎07-06-2020

@Grey

Some systems don't update over the weekend so check again tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Grey · ‎07-06-2020

I tried calling they basically said if it’s not fraud, a lost or stolen phone or an upgrade, ‘we don’t care, go online’ and live chat is either down or unmanned

pgn · ‎07-06-2020

These reasons are all classed as essential, for ref, @Grey

Links to O2 Social Media Team here

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