Payment management

[Kirsty1990]

I was told to contact payment management but I never get to talk to anybody, I always get either the option to pay my outstanding bill or bye. Does anyone know how I can actually talk to O2?

[jonsie · Accepted solution]

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

Other numbers

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Kirsty1990 

You'll need to call O2 again I'm afraid.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.