Solved: Payment line

Ashburn45 · ‎21-09-2020

Hello,
Like a lot of people i am struggling to make a payment i will be able to do it on the 25th of this month.

Tried to call billing and it pays a message like if important go online. Then terminates the call

I go online get the payment management number gives me options to pay and when I think I'm getting somewhere to talk to advisor (security questions) it plays the if urgent go online then hangs the phone up.

On the section on the website it says if you don't let us know you are struggling we will apply a fee....I CANT LET YOU KNOW AS THERE IS NO WAY FOR ME TO DO SO!!!

Please some one help me how do I get to talk to a human?

MI5 · ‎21-09-2020

@Ashburn45

You can call directly to O2 payment management team on 08005884213.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-09-2020

@Ashburn45

You can call directly to O2 payment management team on 08005884213.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.