Payment keeps being declined

[jazzii]

Hello I don’t really know what else I can do, my bank card keeps getting rejected when I go to pay my bill manually I’ve rang my bank and they are insistent it’s an error on their end I am certain I have put the card details in right I have authorised transaction codes to prove that I’ve attempted to pay them and money keeps getting bounced back into my account O2 have said there is no problem in the system my bill isn’t due to be paid until the 15th December.

I’ve lost trust in O2 in recent months so cancelled the direct debit and decided to go with manual payments so DD isn’t an option here. I’m getting frantic over this though as I do not want to be cut off.

[Cleoriff · Accepted solution]

Hi @jazzii 

Various ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

(Direct debit is the best way to make sure your bill is paid on time

Or you could phone customer services Guide: How to find help & contact O2 

[MI5]

@jazzii 

It might be worth you popping into your local o2 shop to see if they can help you too. 

[Bambino]

@jazzii Why are you getting frantic even your bill isn't due to be paid for another two weeks? Your first mistake was cancelling the Direct Debit. If you revert to that, any payment issues are then between your bank and O2 and would then need to be resolved by them if there was a problem.