Payment holiday

[Tina181207]

Please can someone advice if I can get a payment holiday and if so how I go about getting it?

[MI5]

@Tina181207 

You need to call payment management Guide: Coronavirus Community Help and Support 

[Prem1]

you are absolutely crazy and without any actions related to this epidemic, how should I pay £ 1142 if my company is not working and gets £ 391 a week living as much as I can, so please postpone my payments and not sending me this nonsense at the moment I think my family had something to eat, please restore the number 078 in my contract

[O2Lorna]

You need to speak to customer services

Guide: Coronavirus Community Help and Support

[jonsie]

We can't access accounts here

The payment management team will give you some leeway to pay but it won't then stop a restriction on your phone no matter what they promise

You can reach the Payment Management team on 0800 902 0217
or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am