Payment gets refused by o2

[frustrated8]

I wanted to pay my new o2 contract today with my wise account.

The payment did not go through and then I got a mail from o2 that the transaction got refused by my bank and that I should contact them.

It's pretty easy to chat with somebody from wise and they checked the failed transaction and told me it got refused by o2 on not them.

...I don't know what to do, I also tried to pay with my swiss credit card but that also did not work.

[MI5 · Accepted solution]

@frustrated8 

O2 can only accept payments from UK banks.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

[Bambino]

@frustrated8 Payment has to be made using a UK bank account. You need to speak to customer service.
Call 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 through social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[frustrated8]

Ok....

Well, first of all, thank you for the fast reply.

....but why is it like that? What is creating problems if it's not a UK bank account?

[MI5]

@frustrated8 

We don't know why exactly but it has always been a rule with O2.

I guess it's because it's a UK network so should only be used by UK residents.