Payment for march

[Becky6]

Hi I paid my phone devise on the 1st of April and device bill on second I have proof I've paid, bu yet o2 has cut me off. I cant get in touch this is a disgrace

[pgn]

Keep trying, around 08:15 is best:

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[TallTrees]

Hi there @Becky6 

Sorry to hear problem this link may help.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

If calling customer services etc. call early 08.00am

Best wishes TallTrees

[Becky6]

Thankyou I know things are difficult with lockdown but they still send messages and emails. I've payed again so hopefully after lockdown I will be reimbursed. Thanks for replying

[TallTrees]

Hi @Becky6 

Sorry to hear difficulties.

Everthing is very disrupted.

We all know things are very difficult.

Thank you for your message, I think you would still need to

call customer services.  This could be a bit of a wait but you

could try early 08.00am ~ no doubt everyone has got the

message by now though!

Best of luck and I hope your phone is re-instated soon for you.

Stay Safe !  TallTrees

[Becky6]

Thanks it's back on now. Thanks for replying so quickly have a nice day