Payment details

[Chriscar]

I have received a message from a mobile number telling me to log into my account via a link in order to update my payment details as my bank is unable to process my latest bill. This bill is not due to be paid by the bank until May 8. This message didn’t come from the o2 like all the other ‘ your bill is ready to be viewed’ ones but rather just a normal mobile number. Could this be genuine

[O2Stacey]

Hi @Chriscar 

If the text message has come from a mobile number then this is a scam. All messages from O2 would show the sender as O2-UK. Ignore and delete the message. Please do not open and links or give out any of your information. 

Hope this helps

Stacey 

[Cleoriff]

Hi @Chriscar 

It’s a scam and has been reported frequently on here.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[JamieB14]

Hi @Chriscar

It’s 1000% a scam! I had this same message the other week.

Be sure to follow @Cleoriff advice and forward the message onto 7726 - FREE TO SEND, as did I and the more we highlight this scam, the more chance that it will get caught and dealt with more quickly 🙂