Re: Payment date

Xanderrob · ‎21-04-2020

I have taken a second line out but want to change the date my Bill's are due to match the first. I can not see anywhere to be able to do this I just want them to come out on the same date

MI5 · ‎21-04-2020

@Xanderrob

You'll need to call customer service to change the billing date Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Xanderrob · ‎21-04-2020

I tried this and they referred me to do it online which I can not find

MI5 · ‎21-04-2020

@Xanderrob

You cannot do it online. You must call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Xanderrob · ‎21-04-2020

I tried to say that and the agent said he couldn't deal with it, the only option is for fraud or reporting phone lost or stolen there is no option to speak about this. Not sure what to do

MI5 · ‎21-04-2020

Keep trying until you get someone prepared to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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