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Payment arrangement

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Louisw1989
Level 1: Joiner
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on ‎06-03-2024 20:04

on ‎06-03-2024 20:04

I’ve been trying to call to set up a payment arrangement since Friday last week 

 

no one is answering I have been on hold for over 2 hours each day.

 

my phone is now restricted and probably being cut off anytime. 

What else can I do?    
I've also sent messages on social media to contact me 

 

 

what’s going on with the customer service lines ?

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MI5
Level 94: Supreme
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on ‎06-03-2024 20:07

on ‎06-03-2024 20:07

@Louisw1989 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Best to call at 8.00am and HUCA if not answered in 15 mins.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146925 Posts
  • 636 Topics
  • 28262 Solutions
Registered:

on ‎06-03-2024 20:07

on ‎06-03-2024 20:07

@Louisw1989 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Best to call at 8.00am and HUCA if not answered in 15 mins.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎06-03-2024 21:40

on ‎06-03-2024 21:40

Other numbers here may help

Guide: Coronavirus Community Help and Support 

I would suggest that anyone on hold to customer service for over 15minutes should end the call and redial

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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