Payment Plan

[Leahyfrankie855]

Hello, 

I'm incredibly annoyed as I spoke to someone from o2 last week who said that I could set up a financial plan for my apple watch for £16 a month, the assistant knew all the details (I had paid off my phone bill but not the watch and needed to set the watch up onto a payment plan)  however when calling today to set it up I was told that I couldn't do this. 

I have been with o2 since 16 and it has been a neverending nightmare. 

[MI5]

@Leahyfrankie855 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli]

Don't know who you spoke to but Payment Management would be your best bet

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

If you have no access to a phone you can download and use Skype on this freephone number

Guide: A Guide to Skype 

[Oxonian]

@Leahyfrankie855

If you feel inclined to lodge a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please take note of Resolver in the first link. There have been some reports on this forum of Resolver facilitating satisfactory outcomes for customers.