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Payment Plan

Leahyfrankie855
Level 1: Joiner
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Hello, 

 

I'm incredibly annoyed as I spoke to someone from o2 last week who said that I could set up a financial plan for my apple watch for £16 a month, the assistant knew all the details (I had paid off my phone bill but not the watch and needed to set the watch up onto a payment plan)  however when calling today to set it up I was told that I couldn't do this. 

 

I have been with o2 since 16 and it has been a neverending nightmare. 

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MI5
Level 94: Supreme
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@Leahyfrankie855 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 68: Extraordinaire
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Don't know who you spoke to but Payment Management would be your best bet

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

If you have no access to a phone you can download and use Skype on this freephone number

Guide: A Guide to Skype 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 37: Blazing a Trail
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Registered:

@Leahyfrankie855

 

If you feel inclined to lodge a complaint :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

Please take note of Resolver in the first link. There have been some reports on this forum of Resolver facilitating satisfactory outcomes for customers.    

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