Payment Line

[Anonymous]

This is going to seem a silly question, but can anyone tell me the payment line number?
I can't use the online payment because I have forgotten the answer to my Verified by Visa question, which they don't ask on the phone.
I forgot to pay, so when I dial any number (even 202) I get a message saying 'You are being transferred to our automated payment line." along with a brief explanation about how long it takes to unblock the phone after an overdue payment is made.
But I get transferred to a message saying "O2 is closed. But you can still get help... if your phone is lost.. etc etc.".
I find this incredibly frustrating. I tried to pay in cash in an O2 shop, but they wouldn't let me!

[Anonymous]

202 is the correct number and transferring you to the payment line is what is supposed to happen. It may have a fault on the line though, maybe try a bit later or in the morning. Have you considered a DD?

[Anonymous]

I used to have a direct debit, but O2 frequently debited my account twice per month, so I don't trust them with direct debits...!

[Anonymous]

but O2 frequently debited my account twice per month

How did that happen? :mansurprised:

[Anonymous]

Why don't you just reset your 'verified by visa' question? It takes seconds.

[perksie Level 69: Guiding Light]

You can't remember to pay your bill or your VBV code, and you don't trust O2 to handle a direct debit, I think I get it!