on 09-09-2015 21:25
on 09-09-2015 21:25
I recently recieved an o2 Simplicity Tariff but I cancelled the day I recieved it as my current phone is locked onto a network. Why am I still going to be charged for this if I never used it?
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on 10-09-2015 02:30
on 10-09-2015 02:30
It's obviously an error but it seems to happen quite a lot unfortunately. You need to call customer service and get them to refund your account. I would advise against using live chat, much better to talk to an adviser to get the issue sorted out.
09-09-2015 21:28 - edited 09-09-2015 21:31
09-09-2015 21:28 - edited 09-09-2015 21:31
If you cancelled the contract correctly you shouldnt be charged ?
Veritas Numquam Perit
on 09-09-2015 21:31
on 09-09-2015 21:31
Well, I filled out the cancellation form and had a reply confirming it but on my account, it says I still have to pay? It says it's been cancelled but the amount is still there.
on 09-09-2015 21:33
on 09-09-2015 21:33
on 09-09-2015 21:34
on 09-09-2015 21:34
@Anonymous
Then you need to contact CS and speak to them.Try and avoid live chat for this....
Veritas Numquam Perit
on 10-09-2015 02:01
on 10-09-2015 02:01
i cancelled my contract and payed the remainder, on the device. why is it that i have just had over 200 taken out of my natwest account? its down as my tarriff.
on 10-09-2015 02:30
on 10-09-2015 02:30
It's obviously an error but it seems to happen quite a lot unfortunately. You need to call customer service and get them to refund your account. I would advise against using live chat, much better to talk to an adviser to get the issue sorted out.
on 10-09-2015 07:24
on 10-09-2015 07:24
Hi
It's possible this could be settlement for a final bill. Contact customer services http://www.o2.co.uk/contactus
If O2 do owe you money then request a return via this form https://www.o2.co.uk/apps/help/help?qid=1&q1=34
Veritas Numquam Perit
on 10-09-2015 08:09
on 10-09-2015 08:09
on 10-09-2015 08:29
on 10-09-2015 08:29