Paying phone bill when phone disconnected

[Lyndzjb85]

My partners bill payment failed direct debit and has now been cut off. We don’t have a landline so unable to call the landline numbers, and he can’t get the text with the code to log in to MyO2.

Seriously don’t know how O2 expect this issue to be sorted when we have no way of contacting them?

Can anyone on here help?
The cutting off of the phone has led to loss of business as my partner is self employed and not receiving calls or text messages with requests for work (therefore making it even more difficult to earn money to pay the bill).

Seriously don’t understand how they can block the phone completely from even calling O2 themselves to resolve the issue and seriously considering launching a complaint but wanted to seek help here first?

[MI5 · Accepted solution]

@Lyndzjb85 

You can try these numbers from your phone Guide: Coronavirus Community Help and Support 

They open at 8.00am.

[Bambino]

@Lyndzjb85 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You can call for free using Skype: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[jonsie]

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary