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1 ACCEPTED SOLUTION
Accepted Solutions
- 122901 Posts
- 826 Topics
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Hi @Lisa34
If you pay off the remainder of your device plan you just need to give 30 days notice for the airtime then you can do what you like.
You can upgrade if you wish, or just walk away.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Don't cancel any direct debit etc, until your balance is showing zero in MY O2
Hope that helps and welcome to the forum 
- 122901 Posts
- 826 Topics
- 7468 Solutions
Hi @Lisa34
If you pay off the remainder of your device plan you just need to give 30 days notice for the airtime then you can do what you like.
You can upgrade if you wish, or just walk away.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Don't cancel any direct debit etc, until your balance is showing zero in MY O2
Hope that helps and welcome to the forum
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @Lisa34, I hope the information @Cleoriff shared aboved answered all your questions, but please do let us know how you're getting on and if there's anything else the Community could help you with! 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
