Solved: Paying off my contract

Anonymous · ‎13-08-2017

I bought a Sony Xperia with O2 when I upgraded from my Nexus 6. I hate the Sony it's awful I'm still paying my contract but the phone is so unresponsive I've swapped back to my Nexus for now. I want to pay off my contract with O2 but stay with O2 as I want the Google pixel XL however O2 don't offer an upgrade directly with them I need to get it through the carphone warehouse, I want it to be an O2 contract still. So I'm wondering if it's possible to pay off my contract in one go so I can switch? Is this possible? I seriously hate the Sony it sucks so much. Any help would be great.

MI5 · ‎13-08-2017

Yes you can make a payment through your MyO2 to clear the device plan or contract which will allow you to upgrade http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎13-08-2017

@Anonymous I think you can just pay off the device plan then upgrade via car phone warehouse. But then it will become a standard 24 month contract & wont have the benefits of Refresh

MI5 · ‎13-08-2017

Yes you can make a payment through your MyO2 to clear the device plan or contract which will allow you to upgrade http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-08-2017

Hi @Anonymous Follow the guide here for cancelling contract..https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Veritas Numquam Perit

Anonymous · ‎13-08-2017

I'm not overly bothered with the O2 refresh stuff if I'm honest I would stick with it if they offered the deal through them directly for the phone I wanted. Thanks for the help

Anonymous · ‎13-08-2017

Awesome thanks

MI5 · ‎13-08-2017

No worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-08-2017

@Anonymous your welcome & welcome to the forum

Cleoriff · ‎14-08-2017

@AnonymousPleased to be able to help..:smileywink:

Veritas Numquam Perit

Martin-O2 · ‎14-08-2017

Glad you got the advice you needed @Anonymous! You should be fine but if anything else comes up give us a shout

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