Paying off device

[Rach3]

I have been trying to pay off my iPhone for 2 months. Can’t get through to anyone and after at least a 30 minute wait the advisor picks up and instantly drops the call. The faq says I can do this via my online account, but the online account message says I have no device plan when I do. I can’t email anyone, no-one picks up the phone, the online chat has been busy for weeks. How can I get this sorted out??!?

[Cleoriff · Accepted solution]

Hi @Rach3 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[Rach3]

Thanks a million. 10 mins on the phone vs 6 hours so far over 2 months getting no-where. Thanks so much for your advice!!

[Cleoriff]

You're welcome @Rach3