Paying off device plan

[mrsbaker1]

Hi all, I’m trying to pay off device plans. Is there another way to do this other than ringing them? 
move been on the ‘please hold you are in a queue’ call for 30 minutes. Not spoken to a human yet. 

[Bambino · Accepted solution]

@mrsbaker1 If you message O2 on Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), they can help you.

Alternatively, you'll need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[mrsbaker1]

Thank you, will try those avenues..

[madasaf1sh]

@mrsbaker1 

Payments cant be taken over social media, so they wont be able to process these for you. 

You can try the Payment Management team on 0800 902 0217, but you will have to do it over the phone...  and to be honest 30 minutes isnt too long for any call centre these days...