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Paying off device plan and cancelling contract

So my contract is up next month and i have £30 left to pay on the device. I want to pay the 30 and cancel the contract because i dont really use the tablet out of the house so it's pointless to keep the air time going. So how do i go about doing this ??? Also what number do i phone or can they do it online....
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Registered: ‎04-04-2012

Re: Paying off device plan and cancelling contract

You can make a payment through your MyO2
http://www.o2.co.uk/myo2 Or by calling customer service on 202.
Advice on cancelling here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Re: Paying off device plan and cancelling contract

@Anonymous  Please take a look at this guide: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

I DO NOT WORK FOR O2



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Re: Paying off device plan and cancelling contract

Im not to sure if you can pay your final payment on the app  on a device plan and cancel contract tbh. Normally have to goto retentions to make final payment to cancel contract.

 

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge
Posts: 115,740
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Re: Paying off device plan and cancelling contract

Since when?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎08-09-2016

Re: Paying off device plan and cancelling contract

No reason you can't make a final device plan payment using any of the channels available - online, app, IVR or with an advisor. Smiley Happy 

 

Absolutely spot on that you have to speak to a member of the re-contracts/retentions team to give notice on and cancel the airtime plan though - although this can be via livechat or the contact centre, whichever you prefer. 

 

 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
Posts: 99,107
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Registered: ‎14-01-2013

Re: Paying off device plan and cancelling contract

Which is exactly what the cancellation guide states...

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Posts: 115,740
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Registered: ‎04-04-2012

Re: Paying off device plan and cancelling contract

Yes, it was the payment methods that was causing confusion. Thanks for confirming what we thought.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-04-2012

Re: Paying off device plan and cancelling contract


@Cleoriff wrote:

Which is exactly what the cancellation guide states...


Shussssh, we know that Smiley Wink Happy Dance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,107
Topics: 765
Registered: ‎14-01-2013

Re: Paying off device plan and cancelling contract


@MI5 wrote:

@Cleoriff wrote:

Which is exactly what the cancellation guide states...


Shussssh, we know that Smiley Wink Happy Dance


I know @MI5 I just can't see the need for additional posts which can only confuse...

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