Paying off a phone on refresh

[Anonymous]

Why can't pay your phone off online rather than phoning up?

[MI5 · Accepted solution]

It's the rules
and also to ensure the money is directed to the correct part of the account - On line payments only go towards airtime.

[Anonymous]

It would be much simpler if O2 did allow online payment methods as long as the payment screens were crystal clear.

Especially at the moment where phone lines are rather busy.

good luck with your payment.

[Anonymous]

Do O2 staff monitor these community forums, or is there anywhere like a wish list that O2 read and could think about implementing into the online experience.

After all the accounts are just software that can be improved to make peoples lives easier.

[MI5]

@Toby can feedback to O2 for you.