Paying my device plan

[Brian13]

Hi, I want to pay some money off my device plan so I can hopefully upgrade earlier but the app won't let me and I can't do it when I call 202.

[Brian13]

Hi, I want to pay some money off my device plan so I can hopefully upgrade earlier but the app won't let me and I can't do it when I call 202.

[Cleoriff]

Hi @Brian13 

You will need to call O2 using any numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Press Upgrade, Lost/Stolen if you have to, to get put through to someone.

[MI5]

@Brian13 

Just go through the upgrade process in your MyO2 http://www.o2.co.uk/myo2 and any outstanding device balance will be added at checkout.