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Paying my bill

Jessica1997
Level 1: Joiner
  • 1 Posts
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Registered:
Hi there,

I missed my direct debit bill for my airtime and phone bill however i have now paid both back manually through the o2 app. I was sent an email receipt for my airtime bill payment but not for my phone bill payment and on my o2 account it still says I am overdue on my phone payment. I have checked my bank statement and the payment has gone through. Can you please fix this? As i dont want to make a second payment and get charged twice
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jonsie
Level 94: Supreme
  • 85655 Posts
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Registered:

It can take a couple of days for the phone debit to update when the payment is late

If it still shows as unpaid after 72 hours

You need to call O2.

All numbers are in this guide

You can use Skype from your PC or phone to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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jonsie
Level 94: Supreme
  • 85655 Posts
  • 591 Topics
  • 4583 Solutions
Registered:

It can take a couple of days for the phone debit to update when the payment is late

If it still shows as unpaid after 72 hours

You need to call O2.

All numbers are in this guide

You can use Skype from your PC or phone to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

View solution in original post

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