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Emmaswanwick1 · ‎24-10-2019

I am now living overseas in New Zealand and wish to clear my o2 bill and close the account but there seems to be only an automated system on the calls and using myo2 does not allow me to pay the bill using my nz card, as I no longer have a UK account, how can I resve this?

Cleoriff · ‎24-10-2019

Hi @Emmaswanwick1

All ways to cancel contract here Guide: Cancelling Your Contract

You can contact customer services here Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎24-10-2019

@Emmaswanwick1

You'll need to get someone in the UK or with a UK bank account to pay the bill for you.

O2's systems only accept payments from UK accounts.

You can send the money via Paypal to someone in the UK to pay it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎25-10-2019

Good afternoon @Emmaswanwick1, have you had some time to check out the suggestions above? Let us know if you need more help

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

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