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Anonymous
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Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@jonsie wrote:

I'm not sure how I can make this any clearer...£33 including vat.

All companies charging vat have to show charge before vat, vat and the total of both...now I give up Smiley Wink

 

I was not told, when I signed the contract, the price of contract before VAT, VAT, and the total of both.  I'm not sure how I can make this any clearer.

Posts: 84,438
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Registered: ‎04-01-2009

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

Check online via My O2 not through the app. Check if you have 2 billing period, one for a couple of days and one for a full month in advance.

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Registered: ‎04-01-2009

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@Anonymous wrote:

I was not told, when I signed the contract, the price of contract before VAT, VAT, and the total of both.  I'm not sure how I can make this any clearer.


For purposes of a sale you would have been quoted the total of both which is £33

Showing the breakdown is a legal requirement on a vat invoice which is what your O2 bill is.

Have you checked online yet?

Posts: 13,412
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Registered: ‎14-01-2014

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

The bill you have got is:
From date of sim activation and delivery of phone to date of bill issue. + the standard line rental 1 month in advance.
Always at a rate of £33 per calendar month.
Your tariff you signed up for is £33 pm including vat and the only time it will be above that is when they put the price up in line with rpi in Feb.



Anonymous
Posts: 0

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

jonsie wrote:


R55Clubman wrote:

I was not told, when I signed the contract, the price of contract before VAT, VAT, and the total of both.  I'm not sure how I can make this any clearer.


For purposes of a sale you would have been quoted the total of both which is £33

Showing the breakdown is a legal requirement on a vat invoice which is what your O2 bill is.

Have you checked online yet?

 


 

That makes sense, both, combined to make £33... I just still don't understand the rest.

 

I have added some details from MYO2 website.  Let me know if there is anywhere else I could be looking.

 

myo23.jpg

 

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Registered: ‎06-12-2008

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

It's obvious from that, that what @jonsie  has been trying to explain is correct - you have been charged a aprt month from the start of your tariff untill your billing date and then the next month in advance. Your next bill will be from 4th nov to 3rd Dec and will just be £33 + any usage outside your allowances.

iPhone 11 Pro (O2 eSIM,3), Note 10+(EE), iPad Pro LTE (EE), .

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Registered: ‎04-01-2009

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

Right, that does explain it...

You were given a refund on the unused part of your previous contract and that part was charged at your new tariff

18th Sept to 3rd Oct. So a difference of £7.36 to be added on to your month in advance 4th Oct to 3rd Nov of £27.50. Vat is then added on to that total for purposes of the invoice.

 

Your next invoice will be

O2 Unlimited 24M 1GB 4G  4th Nov to 3rd Dec £27.50 to which 20% vat will be added making a total of £33.00

Does that make sense?

Posts: 13,412
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Registered: ‎14-01-2014

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

See, as I said on page one, wider scope than a month.
Your bill is normal and after this first one your bill will be 33 a month



Posts: 84,438
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Registered: ‎04-01-2009

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@viridis wrote:
See, as I said on page one, wider scope than a month.
Your bill is normal and after this first one your bill will be 33 a month

...and what I said in my very first post though the issue was clouded by cloak and dagger comments Smiley Wink

Posts: 13,412
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Registered: ‎14-01-2014

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

Of course.