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Level 1: Joiner
Posts: 1
Registered: ‎07-12-2015
Accepted Solution

Paying half now and half next month

My son managed to buy a load of game purchases and my bill is really high. Is there anyway I can pay half this month and half the next month?
Level 63: Greatness Assured
Posts: 12,125
Registered: ‎31-03-2010

Re: Paying half now and half next month

[ Edited ]

@KripsYou'll have to speak to customer service. They may put you on a payment scheme, but it would probably mean that your phone service would be limited.

 

Edit: Here is a link for CS contact: https://www.o2.co.uk/contactus You would be more likely to have a chance at a better result if you call rather than using Live Chat.

I DO NOT WORK FOR O2

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Anonymous
Posts: 0

Re: Paying half now and half next month

They may allow that but probably will bar your outgoing calls & texts until it’s paid in full 

Level 23: Casual Specs
Posts: 2,788
Registered: ‎03-08-2018

Re: Paying half now and half next month

Hello @Krips 

Sorry to hear your bill is high from purchases.

Do call Customer Services and have a discussion before 08.30am is a good time to call.

If you can arrange a payment scheme and they do not allow you to use the phone

until paid off ~ you could always get a PAYGO until then. The Classic Pay as you Go with O2

is very good indeed for the cost of calls etc.

Good luck and best wishes 



Posts: 67,921
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: Paying half now and half next month

Ask O2 to place a bar on 'charge to mobile' to prevent this happening again, also a premium bar.

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Posts: 69,179
Topics: 668
Registered: ‎14-01-2013

Re: Paying half now and half next month

@Krips 

It might be a good idea to have a look through this thread Guide: Tips to avoid unexpected charges on your bill 

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