13-06-2019 15:43 - edited 13-06-2019 15:58
@KripsYou'll have to speak to customer service. They may put you on a payment scheme, but it would probably mean that your phone service would be limited.
Edit: Here is a link for CS contact: https://www.o2.co.uk/contactus You would be more likely to have a chance at a better result if you call rather than using Live Chat.
on 13-06-2019 16:35
Sorry to hear your bill is high from purchases.
Do call Customer Services and have a discussion before 08.30am is a good time to call.
If you can arrange a payment scheme and they do not allow you to use the phone
until paid off ~ you could always get a PAYGO until then. The Classic Pay as you Go with O2
is very good indeed for the cost of calls etc.
Good luck and best wishes