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Paying for two contracts since merger

Chlo12
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on ‎28-10-2023 13:37

on ‎28-10-2023 13:37

 I have previously been with Virgin and now companies are merged I was offered an upgrade in August with 02,   I am now paying for two contracts with Virgin refusing to cancel contract and have been told I still need to pay it despite 02 saying I am due an upgrade.     Please can somebody help resolve this/give me advice as I have been deceived into paying two contracts. 

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MI5
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on ‎28-10-2023 14:02

on ‎28-10-2023 14:02

@Chlo12 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Chlo12
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on ‎28-10-2023 14:16

on ‎28-10-2023 14:16

Thank you

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MI5
Level 94: Supreme
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on ‎28-10-2023 14:19

on ‎28-10-2023 14:19

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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